Every hotel has those guests that just keep coming back. What are some of the qualities of your hotel that keep the business of your committed fans?
A quality essential for any business to survive is also one that is surprisingly overlooked by many businesses: customer service. Our resort hotel prides itself on engaging each and every guest with sincere gratitude for their patronage and authentic compassion regarding their Hyatt Regency Lake Tahoe experience. Another quality that keeps guests returning on a regular basis is our location and proximity to the lake. Our resort is the only 4-Diamond resort located on the shores of Lake Tahoe. Couple this with the recent $20 million investment in every room and suite on property and you have a unique and unforgettable mountain vacation destination that many of our guests return regularly to enjoy. We have a symbiotic relationship with our guests; we appreciate them to the absolute fullest and it shows when we are able to welcome our guests back again and again.
Guests love customized and luxurious amenities. Name a few of yours and why visitors love them.
We are truly a one-of-a-kind vacation destination that has a little something for everyone.
Each guest room comes complete with 2 luxuriously soft Hyatt Regency Lake Tahoe plush robes which are deeply appreciated by our guests when making their way to the 87 degree lagoon-style swimming pool with indoor swim-out access and 2 oversized jetted hot tubs.
The year-round sports shop in the lobby gives guests easy access to bike rentals for beach cruising, golf-tee times, tennis court reservations and just in case a swimsuit was left behind or any eye-wear is needed, our sport shop is fully stocked to handle any of our guests active wear needs.
The 4 on-site restaurants (6 in summer, including Lake Tahoe’s only floating Pier Bar) are among our guests favorite resort amenities. One doesn’t have to travel far to find some of Lake Tahoe’s best dining options including a deliciously filling mountainside breakfast with patio dining, fine lakeside dining with incredible sunset views, a saloon-style atmosphere serving pizza, burgers and wings to accompany you while you catch up on all the latest sports action plus a gourmet deli with freshly brewed coffee and lattes and lunch to-go for the guest on the go.
The Stillwater Spa and 24-hour Grand Lodge Casino are two areas of the resort that guests often frequent to find relaxation and entertainment.
Our Concierge desk recently integrated the ability to check out with an iPad in addition to being able to make restaurant and activity reservations all while being escorted to your room.
Families love our kids program, Camp Hyatt, plus all of the activities we offer all summer long. Located in a 6 page kids activity booklet is a daily schedule of the 63 activities offered each week (882 total!) that kids and families can participate in from Memorial Day through Labor Day. We’re offering fun events like creating Tahoe’s very own Harlem Shake video, jumbo Jenga games, a life-sized checker board, morning yoga, lake stroll with complimentary coffee and history of the lake, water balloon toss, dive-in movies, soccer, tug-of-war, beach volleyball plus MUCH much more.
We also offer various board games at the front desk and as a special guest delighter this summer; we are giving each child that checks-in a free Hyatt Logo’d water bottle so they can stay hydrated and happy while running around the resort with their newly made bff’s this summer.
If you could choose one adjective to describe your hotel, what would it be and why
Lakefront – our 500 foot catamaran, the Sierra Cloud offers daily 2 hour tours of Lake Tahoe with drinks and snacks, plus guests can rent Jet Skis right from our resort beach, go parasailing, take fishing charters, enjoy standup paddle boarding, get a work out on a kayak tour plus much more, all while basking in the sunshine on 500 feet of private resort beach.
To learn more about the Hyatt Regency Lake Tahoe Resort, Spa & Casino, visit their Haute Hotel Network Profile.