Luxury Hotels Incorporating iPad Technology for Smoother Service


Consider it a sign of the times. With more and more travelers using their smart phones to improve the experience of everything from catching a taxi to airport check-ins, luxury hotels are moving to incorporate the technology into their customer service. Where a traveler would have previously waited in line to speak to a concierge, or spent time on the phone waiting to order room service, the best hotels are now using smartphone and tablet technology to revolutionize the way they offer their luxury amenities.

USA Today recently polled the Orlando, Florida-based company Intelity, which works with hotels to incorporate iPads into their services, about the ways in which this new technology is being used by customers. At the top of the list? Ordering room service, requesting wake-up calls and requesting housekeeping. But it’s not just the basics being offered; five-star hotels are using iPads to provide unique deluxe amenities.

For example, at Kimpton’s boutique hotels, guests can use iPads in the lobbies to get expert staff recommendations for the area’s hottest clubs and restaurants. At the Hilton’s Conrad hotels, guests can use the iPads in their suites to book an appointment at the spa. At the SLS Hotel South Beach, the in-room iPads can be used to order up a bottle of champagne on a special night.  Meanwhile, the iPads in the Starwood’s Aloft hotels mean guests can skip the lineup when they need to ask the concierge a question.

Luxury hotels are seeing results and embracing the trend, which allows them to keep more guests more happy. Simon Mais, the general manager at the Revere Hotel in Boston, told USA Today; “Our concierge is so busy, that customers can avoid waiting in line by at least starting to research their questions on the iPad. Foreigners who don’t speak English won’t be left out since the software is available in six languages.”

Deirdre Yack, the director of sales and marketing at the Hyatt’s Lex 48 in New York, also added; “It’s a nice alternative to our business center, as they can bring them to their room, or relax on the sofas in the lounge. We mostly see them using iPads for social media — i.e. checking in on Facebook, Twitter, Foursquare — and for reading newspapers. People really seem to appreciate the iPad access.”

Source courtesy USA Today. Photo source.