Have you ever wondered what goes into the seamlessly smooth service you receive at your favorite five-star hotels? The Ritz-Carlton has peeled back the curtain to unveil the hard working team behind the legendary hospitality of their hotels. “The Art of the Craft” is a series of videos following a sommelier, a culinary master, a member of the housekeeping staff and a shoe shine valet. “There is a significant amount of dedicated craftsmanship and care that goes into making memories for the discerning world traveler,” stated Herve Humler, President and Chief Operations Officer of The Ritz-Carlton Hotel Company.
The men and women featured in the videos exemplify the spirit of the luxury experience, as they detail the ways in which they go above and beyond to ensure guests have only the best memories. “With the rapid evolution of the digital space, we have the opportunity to provide a peak behind the scenes to see what goes into a Ritz-Carlton experience by using the sophisticated format of digital video,” said Chris Gabaldon, Chief Sales and Marketing Officer, The Ritz-Carlton. “It allows us to tell our story elegantly and with relevant content, there by deepening the relationship we have with consumers who know the brand, and potentially creating new relationships with people who would like to know more about us.”
For the savvy traveler, these videos are a fascinating peek into the work that brings the luxury we so adore to life. To see the full series, visit the Ritz-Carlton website. Below, the housekeeping supervisor at the Ritz-Carlton Hong Kong explains how she makes every guest feel at home.