The things we hold near and dear say quite a bit about who we are, what we value, and how those values influence how we live, work and enjoy ourselves. We asked Tom Klein, Vice President and General Manager of The Fairmont San Francisco to give us an insight to what he keeps close at hand when at work.
Please provide us with a brief description of your company and your position, and where you are located.
Tom Klein – I am Regional Vice President and General Manager of The Fairmont San Francisco, located atop Nob Hill in San Francisco. Since 1907, The Fairmont San Francisco has turned moments into memories for its guests. The hotel has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The Fairmont San Francisco offers 591 newly renovated guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. The Fairmont San Francisco is located atop Nob Hill at 950 Mason Street. To Learn more visit The Fairmont San Francisco HLHN Member Profile. For reservations, please call 1-800-441-1414 or visit www.fairmont.com/sanfrancisco.
Please provide a photo of the desk in your office. Make it to so we can see a few key items on the desk.
Describe to us 5 items that you keep on your desk. Tell us why they have meaning to you, or how they help you get the job done.
Children’s Photos– Photos of my children and baby grandson always serve as a great reminder of how important it is to balance one’s professional and personal life. While I live and breathe the hotel industry, making quality time for my wife and kids is paramount and possible while juggling the ever-evolving, daily challenges of successfully running a luxury hotel that provides guests with an incredible experience.
The Michelle Mouse pad – This “Michelle” mouse pad, gifted to me by one of its namesakes, features Michelle Heston (Regional Director of Public Relations), Michele Gaul (Regional Director of Human Resources), Michelle Gilman-Jasen (Regional Director of Sales & Marketing) and Michelle Bertram (Director of Operations, Fairmont Sonoma Mission Inn) is a constant reminder (literally!) of the wonderful colleagues I am blessed to be working with, and their great sense of humor!
A very tattered index card posted above my phone – These words have been my “mantra for service” for many years.
Painting by Stella (and photo with her) – This painting was done by my friend Stella to depict her wish to visit Disneyland, which was granted by the Make-A-Wish Foundation. I met Stella through my work with the Leukemia & Lymphoma Society. I was honored to be named 2010 “LLS Man of the Year” and along with 15 candidates participating in that year’s “Man & Woman of The Year” campaign, was proud to help raise $803,000 for LLS funding. During the 10-week drive, I became close with the LLS Girl of The Year, Stella and her family. We have kept in touch since and I’m happy to see her doing so well these days. In 2012, I was thrilled to serve as Chair of this year’s “Million Dollar Mission,” supported by the Hotel Council of San Francisco, which brought together city’s hospitality industry to raise funds for LLS. The nearly $400,000 we raised was directed towards funding research on pediatric blood cancers, with the hope that soon children like Stella will never have to suffer from this horrible disease.
Willie Mays signed baseball – Needless to say Willie Mays is a legend and it was an honor to receive this signed baseball, which was presented to me on his 80th birthday celebration here at The Fairmont San Francisco. Having such an icon enjoy this milestone at our hotel was certainly a highlight in my time here!